Legal
Privacy & Cookie Policy
Last updated: 30 May 2026
ReadyStack Digital ("we", "us", "our") builds and manages websites and digital services for businesses across Australia. This policy explains what information we collect, how we use it, who helps us process it, and your rights. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information we collect
- Enquiries you send us: when you use our contact form, chat assistant or message us on WhatsApp, we collect the details you provide (such as your name, email, phone number and what you're interested in).
- Conversation content: the messages (and voice notes, if you send them) you exchange with our AI assistant.
- Basic technical information: such as your IP address and, on the website, the page an enquiry was started from. We use this for delivery, security and abuse prevention.
We do not ask for or store payment card details, banking information, government identifiers or other sensitive information. Please don't share these with us through the website or chat.
Our AI assistant ("Stack")
We offer an AI assistant called Stack on our website and via WhatsApp. Stack answers questions about our services, provides indicative ("from") pricing, captures enquiries and helps you book a call. Stack is an automated AI assistant, not a human. You're told this up front, and you can reach a real person at any time by typing "human", and we'll have our team follow up. Conversations are processed to generate replies and may be reviewed to improve the service and investigate misuse.
How we use your information
To answer your questions, generate AI replies, capture and follow up on enquiries, book calls, send you the information you ask for, keep the service secure and prevent abuse, and to review and improve our website and assistant.
Who processes your data (subprocessors)
To run our website and assistant we share the minimum necessary data with:
| Provider | Purpose |
|---|---|
| Google (Gemini) | Generates the AI assistant's replies |
| Cloudflare | Hosting, database, AI fallback model and bot protection |
| Meta Platforms (WhatsApp) | Delivers and receives WhatsApp messages |
| Cal.com | Discovery-call booking |
| Resend | Sends enquiry notification emails to our team |
| Web3Forms | Delivers website contact-form submissions to us |
Overseas processing
Some of these providers process data on servers outside Australia (for example, in the United States). By using our website and assistant you acknowledge that your information may be processed overseas, consistent with Australian Privacy Principle 8.
Cookies & browser storage
Our website does not use advertising or cross-site tracking cookies. Our chat widget
stores a single session identifier in your browser's
local storage (key: rs_session_id) so your conversation
stays connected as you navigate or return later. This is not shared with third
parties. If we detect suspicious activity, the widget may load
Cloudflare Turnstile, an invisible bot-protection check that only
confirms you're human and does not track you across websites. You can clear this any
time by clearing your browser's site data for readystackdigital.com.
How long we keep it
- Conversation transcripts: retained for 30 days, then deleted.
- Abuse and security logs: retained for 90 days, then deleted.
- Enquiry details you provide are kept for as long as needed to respond to and manage your enquiry.
Your rights
You can stop using the assistant at any time. Under the Australian Privacy Act 1988 you may request access to, correction of, or deletion of your personal information, and you may make a privacy complaint. Contact us at [email protected]. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you message us on WhatsApp, your messages are also handled by WhatsApp/Meta under their own terms and privacy policy. We can only reply within WhatsApp's standard 24-hour customer-service window after your most recent message.
Contact
Questions about this policy or your information? Email [email protected].